Service Tab On The Item Master Form Greyed Out

Solution

1) To check to see if Oracle Install Base is installed run the following:

SELECT APPLICATION_ID, STATUS, PRODUCT_VERSION, PATCH_LEVEL, LAST_UPDATE_DATE
FROM FND_PRODUCT_INSTALLATIONS
WHERE APPLICATION_ID = 542

2) If status is note 'I' then use License Manger to install Oracle Install Base.

License manager can be run 2 ways:

a. Log in through Oracle Application Manager (OAM) and select Site Map -> Administration tab -> License Manager

b. Run adlicmgr.sh from AD_TOP/bin